أعلن البنك الأهلي عن توفر شاغر وظيفي لديه بمسمى “مدير لفرع صحار”
Key Objectives
• To achieve set targets of Retail Products.
• To provide excellent service to customers.
• To operate and manage all Branch operations.
• To ensure the adherence of all approved policies and procedures at the branch.
Principal Responsibilities:
• To achieve set targets of sales of retail banking products.
• To provide exemplary service to customers.
• To operate and manage all branch operations.
• To ensure adherence with all approved policies and procedures of the bank.
• Manage the performance, motivation and development of individuals within the team.
Business Development:
• Implement the agreed sales and marketing plan in the branch with the involvement of Retail Management.
• Implement new product launches as per guidelines provided.
• Promote the Bank by increasing the customer profile to generate new business opportunities.
• Generate new business by meeting potential and existing customers.
• Review/Monitor the Daily Branch Reports like MIS, Target Performance, etc. in order to predict and control any attrition based on reports and trend analysis of the Market and keep it at the lowest risk.
• Review and implement the SOPs (Standard Operating Procedures) of the Branch and ensure compliance to the same.
Customer Service:
• Set high personal standards in customer interactions to encourage and motivate branch staff to reach higher performance levels.
• Achieve high levels of customer satisfaction by defining roles and responsibilities and monitoring Branch resources in order to
• Consistently meet the set services delivery standards.
• Work closely with Quality Assurance Services Officers to improve Branch Customer Services and fill any gaps left.
• Work toward deepening relationship of high net worth customers and manage any escalated customer related issues.
• Manage and maintain high staff moral to ensure superior service delivery and low staff turnover.
Operational Management:
• Ensure operational procedures for branch processing activities are as per Standard Operating Procedures (SOPs).
Account Opening Applications & Credit Management:
• Review the completed account opening forms Review credit applications/ and recommend finance approvals as per the bank’s policy and guidelines and within designated authority.
• Be vigilant, alert on any possible frauds, and adhere to Anti-Money Laundering.
People Management:
• Manage the performance, motivation and development of individuals within the team.
• Act as a mentor for juniors in the team.
• Set job objectives, perform timely review to measure performance, and identify staff development and training needs.
• Directly responsible for managing branch staff on operating services & sales.
Seniority level
Associate
Employment type
Full-time
Job function
Business DevelopmentGeneral BusinessCustomer Service
Industries
Banking
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