مركز السلطان قابوس المتكامل للسرطان – وظائف شاغرة

أعلن مركز السلطان قابوس المتكامل للسرطان عن توفر شواغر وظيفية لديها بمسمى

1.Medical Education and Professional Development Officer

Qualifications and experience

Bachelor’s degree in health care related certificate e.g. Medical degree
MD certificate is preferred
3 to 5 years of experience in academics and training
Previous leadership experience is preferred
Excellent interpersonal, communication and customer service skills, and good telephone etiquette.
Effective oral and written communication skills in both Arabic and English
Ability to perform in a high-pressure environment.
Ability to organize and prioritize work.
Strong organizational and analytical skills; innovative with ability to identify and solve problem.
Job Description:

Receives and routs messages received in the department appropriately.
Develops the Training strategy of the organization in collaboration with other department/section heads.
Creates a Training roadmap for the staff in the organization, clearly articulating the priority areas for short term as well as long term in alignment with learning strategy.
Finalises various Training channels to be made available to the employees and outlines annual targets for content development as may be required across each of the learning channels.
Identifies external partners for learning and oversees the process of signing local and/or international contracts.
Drives the culture of training across the Centre.
Supports the development of learning policy for each of the departments/sections and provides inputs to strengthen quality and training strategy.
Reviews the results of training needs identification plans of each of the departments/sections and supports them in prioritizing learning needs for the year.
Oversees the implementation of learning strategy in terms of content creation, content effectiveness and consumption.
Oversees development of processes and policies with respect to training.
Oversees availability of training resources (online and offline) at the Centre.
Ensures that learning priorities as set out at the starting of the year are met satisfactorily.
Ensures that the Centre staff is following all good practices as per the protocols/guidelines and take necessary corrective action if required.

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  1. Patient Services Specialist

Qualifications and Experience:

Bachelor degree in health care related certificate (e.g. nursing)
Experience in patient/customer services specialist for minimum of 5 years
Previous leadership experience is preferred
Medical/surgical Scheduling experience is desired
Previous experience with an electronic health record system desired
Excellent interpersonal, communication and customer service skills, and good telephone etiquette.
Knowledge of medical terminology.
Effective oral and written communication skills in both Arabic and English
Ability to perform in a high-pressure environment.
Ability to organize and prioritize work.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Job Description:

Provides administrative support and high-level customer service.
Provides assistance in coordinating all the functions and activities related to patient access in the Centre including, but not limited to, front end customer service and be familiar with billing systems.
Interacts with patients and care providers to gather information necessary for accurate care of patients and document collection and arrival/check-in functions (e.g. self-referrals).
Receives and routs messages received in the department appropriately.
Listens actively to patients/families and care givers, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
Acts as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Sets realistic KPIs for patient and guest experience management keeping in line with operating model of the Centre.
Drafts policies with respect to presence of relatives in the unit (including patients under critical care, visitation during non-visit hours, number of attendants staying overnight).
Provides support to guests for any matters that may have been escalated.
Enables change inpatient services by identifying areas where performance improvement is needed.
Creates staff training plan for employees, who are directly interacting with patients/guests and monitors that the same is being adhered to.

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